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Help Scout

Help Scout provides customer support software with shared inbox, knowledge base, and customer management tools

What agents can do

Actions137

  • Create chat handle

    Tool to create a chat handle for a Help Scout customer.

  • Create chat thread

    Tool to create a new chat thread on a Help Scout conversation.

  • Create conversation

    Tool to create a new conversation in Help Scout.

  • Create customer

    Tool to create a new customer in Help Scout with contact details and profile information.

  • Create customer address

    Tool to create an address for a Help Scout customer.

  • Create customer email

    Tool to create an email for a customer in Help Scout.

  • Create customer phone

    Tool to create a phone number for a Help Scout customer.

  • Create customer property

    Tool to create a customer property definition in Help Scout.

52 more
  • Create customer thread

    Tool to create a new customer thread on a Help Scout conversation.

  • Create customer website

    Tool to create a website entry for a customer in Help Scout.

  • Create note

    Tool to create a new note thread on a Help Scout conversation.

  • Create organization

    Tool to create a new organization in Help Scout.

  • Create organization property

    Tool to create a new custom property definition for organizations in Help Scout.

  • Create phone thread

    Tool to create a new phone thread on a Help Scout conversation.

  • Create reply thread

    Tool to create a new reply thread on a Help Scout conversation.

  • Create saved reply

    Tool to create a saved reply for a mailbox in Help Scout.

  • Create social profile

    Tool to create a social profile for a customer in Help Scout.

  • Create webhook

    Tool to create a new webhook subscription in Help Scout to receive real-time event notifications.

  • Delete chat handle

    Tool to delete a chat handle for a customer.

  • Delete conversation

    Tool to move a conversation to the deleted folder.

  • Delete customer

    Tool to permanently delete a customer by ID from Help Scout.

  • Delete customer address

    Tool to delete a customer's address from Help Scout.

  • Delete customer async

    Tool to delete a customer asynchronously.

  • Delete customer email

    Tool to delete an email for a customer.

  • Delete customer phone

    Tool to delete a customer's phone number from Help Scout.

  • Delete customer property

    Tool to perform a soft delete on a customer property definition.

  • Delete customer website

    Tool to delete a website for a customer.

  • Delete organization

    Tool to delete an organization by ID.

  • Delete organization property customer tier

    Tool to delete a customer tier property definition from organizations.

  • Delete org property

    Tool to delete an organization property definition.

  • Delete saved reply

    Tool to delete a saved reply from a mailbox.

  • Delete snooze

    Tool to delete a snooze on a conversation.

  • Delete social profile

    Tool to delete a social profile for a customer in Help Scout.

  • Delete thread schedule

    Tool to unschedule a scheduled thread in a conversation.

  • Delete webhook

    Tool to permanently delete a webhook subscription from Help Scout.

  • Download attachment

    Tool to download an attachment file from a Help Scout conversation.

  • Get attachment data

    Tool to retrieve attachment data for a specific attachment.

  • Get busy times report

    Tool to get busiest time of day report showing conversation volume by day and hour.

  • Get chat report

    Tool to retrieve comprehensive chat report statistics from Help Scout.

  • Get company customers helped report

    Tool to retrieve company customers helped report showing distinct customer count receiving support.

  • Get company drilldown report

    Tool to retrieve company drilldown report showing underlying conversation data for company statistics.

  • Get company report

    Tool to retrieve overall company performance report from Help Scout.

  • Get conversation

    Tool to retrieve a specific conversation by ID from Help Scout.

  • Get conversations attachments file

    Tool to download a single attachment file from a conversation.

  • Get conversations drilldown

    Tool to get conversations drilldown report from Help Scout.

  • Get conversations field drilldown

    Tool to get conversations drilldown by field report from Help Scout.

  • Get conversations report

    Tool to get overall conversations report with statistics on conversation volume, channels, and trends.

  • Get customer

    Tool to get a specific customer by ID from Help Scout.

  • Get customer address

    Tool to retrieve a customer's address from Help Scout.

  • Get docs report

    Tool to retrieve overall docs performance report from Help Scout.

  • Get email report

    Tool to retrieve email report with volume, resolution, and response metrics from Help Scout.

  • Get first response time report

    Tool to retrieve first response time productivity report showing average response duration.

  • Get happiness ratings report

    Tool to retrieve happiness ratings report with customer satisfaction scores and feedback from Help Scout.

  • Get happiness report

    Tool to retrieve overall happiness report from Help Scout.

  • Get inbox

    Tool to retrieve a specific inbox by ID with details including name, email, and timestamps.

  • Get new conversations drilldown

    Tool to get new conversations drilldown report showing underlying conversation data for new conversations created within a time period.

  • Get new conversations report

    Tool to get new conversations report showing conversation counts over time intervals.

  • Get organization

    Tool to retrieve a specific organization by ID from Help Scout.

  • Get organization conversations

    Tool to get conversations associated with an organization in Help Scout.

  • Get organization customers

    Tool to get customers associated with an organization in Help Scout.

And 77 more in Definable.

How it connects

You sign in to Help Scout in a window. Composio, our app-connections provider, holds the sign-in; Definable keeps only a reference to it.

Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.