Plain
Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.
What agents can do
Actions23
Add customer to group
Tool to add a customer to one or more customer groups.
Create customer
Tool to create a customer.
Create thread
Tool to create a new thread.
Delete customer
Tool to delete a customer from the system.
Delete user
Tool to delete a user from the system.
Fetch company
Tool to fetch company details by id.
Fetch issues
Tool to fetch external issue links for a customer.
Fetch tier
Tool to fetch a tier by its id.
15 moreFewer
Get customer by email
Tool to fetch customer details by email.
Get customer by id
Tool to retrieve details of a specific customer by their unique id.
Get customers
Tool to fetch a list of customers.
Get thread by id
Tool to fetch details of a specific thread using its unique identifier.
Get user by id
Tool to fetch user by id.
List threads
Tool to list all threads.
List tiers
Tool to retrieve a list of tiers with pagination.
Plain create customer group
Tool to create a new customer group.
Plain list customer groups
Tool to list all customer groups.
Plain query threads
Tool to retrieve a paginated list of threads.
Remove customer from group
Tool to remove a customer from one or more customer groups.
Send message
Tool to send a new message within a thread.
Update company
Tool to update an existing company's details.
Update thread
Tool to update a thread's title.
Upsert customer
Tool to upsert (create or update) a customer.
Starts an agent when
Customer Event
Fires when a customer in Plain is created, updated or deleted.
The moment it happens
Customer Group Changed
Fires when a customer group is created, edited or deleted in Plain.
The moment it happens
Customer Group Membership Changed
Fires when a customer is added to or removed from a customer group in Plain.
The moment it happens
Thread Created
Fires when a new support thread is opened in Plain.
The moment it happens
Thread Custom Field Updated
Fires when one of your own thread fields is set, changed or cleared on a Plain thread.
The moment it happens
Thread Message Received
Fires when an inbound message arrives on a Plain thread.
The moment it happens
Thread Message Sent
Fires when your team sends a message out on a Plain thread.
The moment it happens
Thread Note Created
Fires when an internal note is added to a thread in Plain.
The moment it happens
Thread Note Mention Created
Fires when an internal note mentions a machine user in Plain.
The moment it happens
Thread Properties Updated
Fires when a thread's status, assignee, priority or labels change in Plain.
The moment it happens
Thread Tenant Updated
Fires when a thread's tenant is set, changed or cleared in Plain.
The moment it happens
How it connects
You paste an API key from Plain on a page Composio hosts, so the key never passes through Definable.
Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.
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