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Intercom

Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale

What agents can do

Actions51

  • Add subscription to a contact

    You can add a specific subscription to a contact.

  • Add tag to a contact

    You can tag a specific contact.

  • Assign conversation

    Assigns a conversation to a specific admin or team in intercom

  • Attach a contact to a company

    You can attach a company to a single contact.

  • Close conversation

    Closes a conversation in intercom, marking it as resolved

  • Create a collection

    You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`

  • Create an article

    You can create a new article by making a post request to `https://api.intercom.io/articles`.

  • Create a note

    You can add a note to a single contact.

43 more
  • Create conversation

    Creates a new conversation in intercom

  • Create or update a company

    You can create or update a company.

  • Delete a collection

    You can delete a single collection by making a delete request to `https://api.intercom.io/collections/<id>`.

  • Delete a company

    You can delete a single company.

  • Delete a contact

    You can delete a single contact.

  • Delete an article

    You can delete a single article by making a delete request to `https://api.intercom.io/articles/<id>`.

  • Detach a contact from a company

    You can detach a company from a single contact.

  • Get a contact

    You can fetch the details of a single contact.

  • Get conversation

    Retrieves a specific conversation by id with all messages and details

  • Identify an admin

    You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).

  • List all activity logs

    You can get a log of activities by all admins in an app.

  • List all admins

    You can fetch a list of admins for a given workspace.

  • List all articles

    You can fetch a list of all articles by making a get request to `https://api.intercom.io/articles`.

  • List all collections

    You can fetch a list of all collections by making a get request to `https://api.intercom.io/help center/collections`.

  • List all companies

    You can list companies.

  • List all help centers

    You can list all help centers by making a get request to `https://api.intercom.io/help center/help centers`.

  • List all notes

    You can fetch a list of notes that are associated to a contact.

  • List attached companies for contact

    You can fetch a list of companies that are associated to a contact.

  • List attached contacts

    You can fetch a list of all contacts that belong to a company.

  • List attached segments for companies

    You can fetch a list of all segments that belong to a company.

  • List attached segments for contact

    You can fetch a list of segments that are associated to a contact.

  • List conversations

    Lists conversations from intercom with filtering and pagination support

  • List subscriptions for a contact

    You can fetch a list of subscription types that are attached to a contact.

  • List tags attached to a contact

    You can fetch a list of all tags that are attached to a specific contact.

  • Merge a lead and a user

    You can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.

  • Remove subscription from a contact

    You can remove a specific subscription from a contact.

  • Remove tag from a contact

    You can remove tag from a specific contact.

  • Reopen conversation

    Reopens a closed conversation in intercom

  • Reply to conversation

    Sends a reply to an existing conversation in intercom

  • Retrieve a collection

    You can fetch the details of a single collection by making a get request to `https://api.intercom.io/help center/collections/<id>`.

  • Retrieve a company by id

    You can fetch a single company.

  • Retrieve a help center

    You can fetch the details of a single help center by making a get request to `https://api.intercom.io/help center/help center/<id>`.

  • Retrieve an admin

    You can retrieve the details of a single admin.

  • Retrieve an article

    You can fetch the details of a single article by making a get request to `https://api.intercom.io/articles/<id>`.

  • Retrieve companies

    You can fetch a single company by passing in `company id` or `name`.

  • Scroll over all companies

    The `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.

  • Search conversations

    Searches for conversations using query string with support for filtering and sorting

  • Search for articles

    You can search for articles by making a get request to `https://api.intercom.io/articles/search`.

  • Set an admin to away

    You can set an admin as away for the inbox.

  • Update a collection

    You can update the details of a single collection by making a put request to `https://api.intercom.io/collections/<id>`.

  • Update a company

    You can update a single company using the intercom provisioned `id`.

  • Update a contact

    You can update an existing contact (ie.

  • Update an article

    You can update the details of a single article by making a put request to `https://api.intercom.io/articles/<id>`.

How it connects

You sign in to Intercom in a window. Composio, our app-connections provider, holds the sign-in; Definable keeps only a reference to it.

Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.