Intercom
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
What agents can do
Actions51
Add subscription to a contact
You can add a specific subscription to a contact.
Add tag to a contact
You can tag a specific contact.
Assign conversation
Assigns a conversation to a specific admin or team in intercom
Attach a contact to a company
You can attach a company to a single contact.
Close conversation
Closes a conversation in intercom, marking it as resolved
Create a collection
You can create a new collection by making a post request to `https://api.intercom.io/help center/collections.`
Create an article
You can create a new article by making a post request to `https://api.intercom.io/articles`.
Create a note
You can add a note to a single contact.
43 moreFewer
Create conversation
Creates a new conversation in intercom
Create or update a company
You can create or update a company.
Delete a collection
You can delete a single collection by making a delete request to `https://api.intercom.io/collections/<id>`.
Delete a company
You can delete a single company.
Delete a contact
You can delete a single contact.
Delete an article
You can delete a single article by making a delete request to `https://api.intercom.io/articles/<id>`.
Detach a contact from a company
You can detach a company from a single contact.
Get a contact
You can fetch the details of a single contact.
Get conversation
Retrieves a specific conversation by id with all messages and details
Identify an admin
You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).
List all activity logs
You can get a log of activities by all admins in an app.
List all admins
You can fetch a list of admins for a given workspace.
List all articles
You can fetch a list of all articles by making a get request to `https://api.intercom.io/articles`.
List all collections
You can fetch a list of all collections by making a get request to `https://api.intercom.io/help center/collections`.
List all companies
You can list companies.
List all help centers
You can list all help centers by making a get request to `https://api.intercom.io/help center/help centers`.
List all notes
You can fetch a list of notes that are associated to a contact.
List attached companies for contact
You can fetch a list of companies that are associated to a contact.
List attached contacts
You can fetch a list of all contacts that belong to a company.
List attached segments for companies
You can fetch a list of all segments that belong to a company.
List attached segments for contact
You can fetch a list of segments that are associated to a contact.
List conversations
Lists conversations from intercom with filtering and pagination support
List subscriptions for a contact
You can fetch a list of subscription types that are attached to a contact.
List tags attached to a contact
You can fetch a list of all tags that are attached to a specific contact.
Merge a lead and a user
You can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.
Remove subscription from a contact
You can remove a specific subscription from a contact.
Remove tag from a contact
You can remove tag from a specific contact.
Reopen conversation
Reopens a closed conversation in intercom
Reply to conversation
Sends a reply to an existing conversation in intercom
Retrieve a collection
You can fetch the details of a single collection by making a get request to `https://api.intercom.io/help center/collections/<id>`.
Retrieve a company by id
You can fetch a single company.
Retrieve a help center
You can fetch the details of a single help center by making a get request to `https://api.intercom.io/help center/help center/<id>`.
Retrieve an admin
You can retrieve the details of a single admin.
Retrieve an article
You can fetch the details of a single article by making a get request to `https://api.intercom.io/articles/<id>`.
Retrieve companies
You can fetch a single company by passing in `company id` or `name`.
Scroll over all companies
The `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.
Search conversations
Searches for conversations using query string with support for filtering and sorting
Search for articles
You can search for articles by making a get request to `https://api.intercom.io/articles/search`.
Set an admin to away
You can set an admin as away for the inbox.
Update a collection
You can update the details of a single collection by making a put request to `https://api.intercom.io/collections/<id>`.
Update a company
You can update a single company using the intercom provisioned `id`.
Update a contact
You can update an existing contact (ie.
Update an article
You can update the details of a single article by making a put request to `https://api.intercom.io/articles/<id>`.
How it connects
You sign in to Intercom in a window. Composio, our app-connections provider, holds the sign-in; Definable keeps only a reference to it.
Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.
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