Request Tracker (RT)
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
What agents can do
Actions11
Add ticket comment
Add a private internal comment to an RT ticket.
Create ticket
Create a durable RT ticket in a queue.
Get queue
Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
Get ticket
Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
Get ticket history
Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
List queues
List queues visible to the connected RT user so an agent can select a queue for ticket search or creation.
List ticket attachments
List attachment metadata references associated with a visible RT ticket without downloading attachment content.
Reply to ticket
Send public correspondence on an RT ticket.
3 moreFewer
Search tickets
Search visible RT tickets with an explicit TicketSQL expression and return one bounded page.
Search users
Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.
Update ticket
Update selected metadata on an existing RT ticket and verify every requested field by reading it back.
How it connects
You paste an API key from Request Tracker (RT) on a page Composio hosts, so the key never passes through Definable.
Keep the connection to yourself or share it with your workspace. Any action that writes or sends can wait for your approval.
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